Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At The Flower Spot, we take pride in delivering the freshest, highest-quality floral arrangements to your doorstep. Below are the terms, timelines, and guidelines that govern our delivery services across San Jose and surrounding areas.

Delivery Areas & Fees

• Local Boundaries: We deliver throughout San Jose and neighboring cities (e.g., Santa Clara, Milpitas, Campbell, Sunnyvale etc.).

• Standard Fees: Local delivery fees start at $9.90 and scale upwards based on the recipient's distance from our shop.

• Special Venues: Deliveries to hospitals, funeral homes, corporate offices, and university campuses are fully supported.

Same-Day Delivery Cutoff

• Weekday Orders: Place your order by 3:00 PM (PST) Monday through Friday for same-day delivery.

• Weekend Orders: Place your order by 1:00 PM (PST) on Saturdays and Sunday.

  Direct Delivery Information Requirements

• Accurate Data: Customers must provide a complete address, apartment or suite number, gate codes, and the recipient's phone number.

• Address Errors: The Flower Spot is not responsible for delayed deliveries caused by incorrect or incomplete address info.

Recipient Absence & Weather Protocols

• Secure Drop-off: If the recipient is absent, we will leave the arrangement in front of the door or a secured porch area.

• Re-Delivery Fee: If no safe spot exists or access is gated, we will try to contact the customer or recipient. If a customer or recipient is not reachable and/or a re-delivery is required then an appropriate delivery fee will apply for a second delivery attempt.

All sales are final. We do not accept returns.

Refunds on a case by case basis, are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.